F.A.Q.S
Contact Us!
Address: 143 Beauchamp Road Matraville NSW 2036
Email: Enquiries@havit.com.au
Hours - Monday to Friday : 8:30am to 5:00pm
DO YOU SELL TO THE PUBLIC OR ELECTRICAL CONTRACTORS?
Havit Lighting Pty Ltd is a manufacturing wholesaler and therefore only sell through to Lighting Retailers and Electrical Wholesalers.
To find a store near you, check out our handy store locator here or call us at (02) 9381 8300. You can also check out havitclearance.com.au for extremely discounted end of line stock.
HOW CAN I OPEN AN ACCOUNT WITH YOU?
To open an account with us, you must be a lighting supplier.
If you are a lighting supplier and would like to open an account, please contact us at (02) 9381 8300. We would love to hear from you!
CAN I PICK UP MY ORDER?
Yes, you can pick your order during our business hours of Monday to Thursday from 8:30am-4:30pm and Friday 8:30am-4pm. Please contact the sales team on (02) 9381 8300 to confirm what time your order will be ready.
CUSTOM CUTS/MADE TO ORDER (STRIP/PROFILE)
Please allow up to 2 business days for strip/profile orders.
Please allow up to 4 business days for proline pendant orders.
Please note that we charge to the next half metre per cut.
E.G 1.3m is charged to 1.5m.
ARE SPECIFICATION SHEETS FOR EACH PRODUCT AVAILABLE?
All specification sheets are available on each product's respective website.
Including Data Sheets, IES Files and Installation Instructions.
WHERE CAN I VIEW YOUR CATALOGUE?
Our catalogue can be found here.
WHERE CAN I VIEW YOUR GARDEN LIGHTING FAQ'S?
Our Garden FAQ'S can be found here.
WHAT ARE IP, IK & IC RATINGS?
IP stands for Ingress Protection. It is a way of rating how well protected the fixture is from things that can get into it. It is a two figure system (e.g IP67) with the first number (6) rating solid objects and dust and the second number (7) water. Please see guide here.
IK ratings is the measurement of an object being dropped or fallen onto a fitting from a certain distance and up to a certain weight without the glass breaking. Please see guide here.
IC stands for Insulation Contact. The IC rating is used to determine if a recessed downlight is suitable to come into contact with ceiling insulation. IC defines that the light can be covered with insulation.
For any further questions, please email us at enquiries@havit.com.au or call us on 02 9381 8300.